Intimate Detergent

Please allow 2 to 14 business days for order processing. The delivery timeline for your order is calculated as follows: Order Processing Time (2-14 business days) plus Shipping Duration equals Total Delivery Time. Preorders and backorders can take 2-4 weeks to ship. 

To ensure timely delivery of your available items, we kindly request that preorder items be ordered separately. This will help prevent any delays with the non-preorder items in your cart. Thank you for your understanding and cooperation. Preorders and backorders can take 2-4 weeks to ship.

For customer service inquiries only, please email orders@thelotusfreshline.com. Our Customer Service team is available M-F 10am - 5pm est. We do our best to respond to all customers within 48 hours.

Refunds/exchanges may only apply due to company error. Thelotusfreshline.com reserves the right to refuse any returns at any time due to the nature of feminine hygiene products, hygienic purposes, the sensitive nature of herbal products, and so forth.

By purchasing the products sold in this store, the customer acknowledges and accepts due responsibility for any potential side effects during product usage.

If you wish to cancel or have any questions, please contact customer service at orders@thelotusfreshline.com. Orders that have been picked, packed and assigned a tracking number cannot be canceled.

We are a vegan friendly, organically-derived skin, beauty, and lifestyle brand. Our vision is to embrace every layer of femininity as we cater to the core of feminine health.

We promote a no-judgement policy giving women the freedom to explore their feminine needs in a safe space both online and in-person. 

We value putting healthier lifestyles at the forefront of our creations. Our product selections are toxic-free, created with health and happiness in mind.  

Many of our products are handmade in house by Nerissa herself.

For more products and services from Nerissa Nefeteri head to nefeteri.com.